Terms of Service

1. Eligibility and accounts

You must be at least 18 years old and able to form a binding contract to use the Service. You agree to provide accurate information, to keep it current, and to safeguard your login credentials. You are responsible for all activity under your account and for your authorized users (owners, admins, and reps), including their compliance with these Terms. Notify us promptly of any unauthorized use.

2. The Service

Volnova provides a sales and operations platform for solar and home-improvement businesses that may include CRM and pipeline management, design and proposal tools, e-signature, AI voice/SMS/email assistants, white-label websites, an installer (EPC) network, and tools to track project milestones, commissions, and the payments participants make to one another. Features vary by plan and may be added, changed, or discontinued. We may update the Service and these Terms as described below.

3. Accounts, optional services, and fees

Creating an account is free, whether you sign up as a solar dealer or as an installer (EPC). A free account includes the design and proposal tools, e-signature, contacts and pipeline, and access to the install network, for any number of users. What Volnova charges for is set out below.

• Optional services: the full CRM, phone, text and email tools, AI assistants, websites, automations, and related features are available for a monthly subscription and a one-time setup fee, at the prices shown in the platform when you purchase them. An account that does not purchase them remains free.
• Designs: addresses beyond each user's free monthly allowance are charged per address, as described in section 3.2.
• Usage: calls, texts, email, and AI are charged as you use them, at the usage rates Volnova publishes, from a balance you fund in advance.
• Installers (EPCs): there is no charge to receive projects from the install network. Network participation is subject to approval and vetting.
• Sub-organizations: if you sell under another organization's brand as a sub-organization of it, you buy at the single all-in rate that organization quotes you in the platform, and nothing is billed to you on top of it on those projects. Charges for designs and usage apply to a sub-organization as they do to any account.
• Terms stated to you in writing: where Volnova has stated different terms to your organization in writing — for example on a partner's invitation, or for an account opened before these Terms were last updated — those terms apply to your account.

3.1 Billing terms

A subscription to the optional services is billed in advance through our payment processor and renews automatically for successive periods until cancelled. The setup fee is charged once, when the optional services are first purchased. Charges for designs and usage are deducted from your prepaid balance when they are incurred; where the balance cannot cover a charge, the address or service is not provided until funds are added, and nothing is owed for it. You authorize us to charge your payment method for all applicable fees, including taxes. Fees are non-refundable except where required by law. You may cancel a subscription at any time, effective at the end of the current billing period; cancellation stops future charges but does not refund amounts already paid. We may change prices with advance notice; a change to a subscription price applies at your next renewal.

3.2 Designs and site imagery

Designs are counted per address, not per design. In each calendar month, each user's first addresses are free, up to the monthly allowance shown in the platform, and you may create any number of designs for an address. Each additional address is charged once, at the per-address price shown in the platform when it is started.

Standard site imagery and 3D modeling are included for every address. Where Volnova makes higher-resolution third-party aerial imagery available, it is optional and adds the per-address amount shown in the platform when you request it. Third-party imagery is licensed from its providers and is subject to their terms. Availability, resolution, and capture date vary by location and provider, and are not guaranteed for any given address.

4. Platform margin (installed projects)

When one organization sells a project through the platform or the install network and another organization installs it, Volnova's platform margin is included in the installer pricing shown in the platform — the redline and the price of each adder. It is not billed separately, and it is in addition to any charge under section 3. It applies whether or not the project is financed.

When it is collected: the platform margin is earned when the project is INSTALLED, not at sale and not at funding. It is collected in full at the installation milestone (M2), out of the project's funds, whatever schedule the project's lender uses to release its other draws.

What pricing applies: the pricing that applies to a project is the pricing shown in the platform when that project is quoted. A project already quoted keeps the pricing it was quoted at.

How it is collected: Volnova never receives, holds, routes, or distributes project funds. The installing organization of record receives the project's funds from the customer or lender, keeps its own pricing (its redline and its own adder prices), and pays the selling organization its margin directly; each organization pays its own team. Volnova collects only its own platform margin, out of the project's funds, by one of these routes, as shown in the platform for each project: (a) from the installing organization at the installation milestone, by ACH debit on Volnova's own payment account, which the installing organization authorizes in order to receive routed projects; or (b) as a named payee on the lender's or escrow agent's disbursement statement, where the lender provides for it. The installing organization remits the platform margin from the project's funds it receives, exactly as it pays the selling organization its margin; the selling organization is never invoiced for it separately. If a debit fails or is returned, or an amount is still not remitted four business days after the installation milestone (other than while a debit Volnova started is still processing), the installing organization's account is placed on a fee hold at once: it is not routed new projects and may not start new proposals until every amount it holds for Volnova is remitted, while it may still sign in, remit, and complete the projects it already has. Remitting lifts the hold automatically.

Who it applies to: the platform margin is included on a project sold by an organization that does not itself perform the installation. It is part of the price of the sale, above the installing organization's own pricing — not a charge on the installing organization, which keeps its full redline and its own adder prices. The installing organization receives the project's funds and remits the platform margin to Volnova out of them, as it pays the selling organization its margin. No platform margin is included on a project an organization installs itself. Where an installer sources or sub-contracts the installation of a project to another installer through the network, the platform margin is included on that project. Installers pay nothing to receive projects from the network. If you sell under another organization's brand as a sub-organization of it, you buy at the single all-in rate that organization quotes you — that rate is the cost basis your margin is calculated from — and nothing is billed to you on top of it on those projects.

The platform margin is Volnova's charge for use of the Service. Volnova is not a party to the installation, sale, or financing contract between you, your customers, installers, or lenders; is not a lender, broker, contractor, or installer; and does not provide financing. You are responsible for the accuracy of the deal, project, and payout information you enter.

5. Install network (marketplace)

The install network lets dealers connect with independent installation companies (EPCs). Each installer is an independent business and, where it performs work, the contractor/installer of record. Volnova only facilitates connections and related workflow.

Participation in the install network — including routing projects to network installers and selling under a house brand — is subject to our review and approval, and installing projects that are financed may also require approval by the relevant lender. An account, or a subscription to the optional services, gives you access to the corresponding features of the Service; it does not by itself grant, or guarantee, network participation or any lender's approval.

Volnova does not perform installations and does not guarantee any installer's licensing, insurance, workmanship, timelines, pricing, or results. Listing, approval, or vetting of a participant is not an endorsement, guarantee, or warranty. Installer pricing (including redline and install-only rates) is set by the installer and passed through; participants set their own coverage and availability. You are responsible for your own agreements, licensing, permits, insurance, warranties, and compliance with law in connection with any project, and for satisfying yourself as to any counterparty before transacting.

6. Payments between participants, and taxes

Volnova charges only its own fees — subscriptions and setup fees, charges for designs, usage, and the platform margin — through its payment processor, Stripe, and those charges are subject to Stripe's terms. Volnova is not a bank, escrow agent, or money transmitter, and does not receive, hold, route, or distribute funds that participants owe one another.

Payments between participants — from a lender or escrow agent to an installing organization, from an installing organization to a selling organization, and from an organization to its own representatives — are made directly between those parties, on their own payment arrangements. The Service records those payments as the paying party reports them and, where the Service supports it, the receiving party's confirmation. These records are for tracking only; they are not a guarantee of payment, and Volnova is not responsible for any participant's failure to pay another.

Each organization that pays another participant is the payer of that payment and is solely responsible for its own tax reporting, including issuing any required IRS Form 1099 to the parties it pays. Volnova does not issue tax forms for payments it did not make. You are solely responsible for your own tax obligations arising from your use of the Service, including amounts you receive. Reversals and chargebacks of Volnova's own charges may apply as determined by the payment processor.

7. Your data and privacy

As between you and Volnova, you own the data you and your users submit to the Service ("Customer Data"). You grant us a worldwide, non-exclusive license to host, process, transmit, display, and otherwise use Customer Data to provide, secure, and improve the Service, and to create aggregated and de-identified data that does not identify you or any individual.

AI and model improvement: you grant us the right to use de-identified, aggregated data derived from your use of the Service to operate, train, and improve our AI models, knowledge base, and the Service generally. This data has personal identifiers removed before use and is never shared with other customers in identifiable form, and personal data about your leads and customers is not shared between customer accounts. You may ask to have your account excluded from aggregate model improvement by emailing privacy@volnova.app.

You are responsible for your Customer Data and for having all rights, permissions, and consents necessary to provide it and to have it processed, including for any homeowner or consumer information. For personal information you provide, you are the controller and we are your processor/service provider; our processing is described in the Privacy Policy, and a Data Processing Addendum is available on request. Our handling of information is governed by the Privacy Policy at volnova.app/privacy.

8. Communications compliance (TCPA, A2P, CAN-SPAM, Do-Not-Call)

The Service provides tools to place calls and send texts and emails, but you are the sender and the party legally responsible for the communications you initiate through the Service. You must comply with all applicable laws and carrier requirements, including the Telephone Consumer Protection Act (TCPA), the Telemarketing Sales Rule, CAN-SPAM, and federal and state Do-Not-Call and consent rules, and applicable A2P 10DLC registration requirements.

You are responsible for obtaining and maintaining all legally required consents before contacting any person, honoring opt-outs (including STOP requests) and Do-Not-Call lists, and using accurate sender identification. We may provide compliance tools (such as opt-out handling and Do-Not-Call scrubbing), but we do not assume your legal obligations, and provision of these tools is not legal advice. You will indemnify Volnova for claims arising from communications you initiate through the Service, as set out below.

8.1 Volnova text messaging program

Program description: Volnova operates a text (SMS/MMS) messaging program through which we, and the businesses that use the platform, send text messages to people who have opted in. Depending on your relationship with us or with a business using the platform, messages may include lead follow-up, appointment and consultation reminders and confirmations, project and document status updates, and account and verification notifications. Some messages are sent by Volnova on behalf of businesses using the platform.

Consent: by providing your mobile phone number and opting in, you agree to receive recurring text messages from, or on behalf of, Volnova at the number you provide. Agreeing to receive text messages is not a condition of purchasing any goods or services, and providing your mobile number is optional. This consent applies to text messages only and is separate from any consent to receive email or phone calls.

Message frequency and cost: message frequency varies. Message and data rates may apply, depending on your mobile carrier and plan.

Opt-out and help: you can cancel text messages at any time by replying STOP. We also honor END, UNSUBSCRIBE, CANCEL, and QUIT. After you send one of these keywords, we will send a single confirmation message and will not send you further text messages unless you opt in again. For help, reply HELP or email support@volnova.app.

Delivery: carriers are not liable for delayed or undelivered messages.

Privacy: information you provide in connection with the messaging program is handled under our Privacy Policy at volnova.app/privacy. Your mobile information will not be sold or shared with third parties or affiliates for marketing or promotional purposes.

9. AI features

AI-assisted features generate outputs (such as transcripts, summaries, drafts, and design/proposal estimates) that may be inaccurate, incomplete, or unsuitable for a given purpose. AI outputs are provided "as is," are intended for human review before use, and are not professional, legal, financial, engineering, or tax advice. Design and proposal outputs are estimates only and are not guarantees of energy production, savings, cost, permitting, or code compliance. You are responsible for reviewing and verifying AI outputs before relying on or sharing them.

10. Acceptable use

You agree not to, and not to permit anyone to:

• Use the Service in violation of any law or third-party right, or to send unlawful, deceptive, harassing, or unsolicited communications.
• Upload data you lack the rights or consents to provide, or infringing, malicious, or harmful content.
• Attempt to circumvent fees, security, usage limits, or access controls, or probe, scan, or disrupt the Service.
• Reverse engineer, copy, or create derivative works of the Service, except as permitted by law, or resell or provide access to the Service except as expressly allowed by your plan (white-label use is permitted where your plan provides it).
• Use the Service to build a competing product, or misrepresent your identity or affiliation.

10.1 Non-circumvention

The Service introduces its users to one another — installers (EPCs), dealers and sales organizations, sub-organizations, lenders, and customers. For any person or organization you were first introduced to through the Service (an "Introduced Party"), you agree that, while you use the Service and for twenty-four (24) months after your account ends, you will not enter into, arrange, or perform any solar or related project with or for an Introduced Party outside the Service, and will not solicit an Introduced Party to transact with you outside the Service, where doing so avoids fees that would have been payable to Volnova had the project been transacted through the Service.

This section does not apply to (a) a relationship you can show existed before the introduction, or (b) a project you install yourself, on which no platform margin would have been included. Volnova determines introductions from the Service's records, such as invitations, referrals, network placements, project assignments, and customer records.

If you breach this section: (i) for each project transacted in breach, you will owe Volnova the platform margin that would have been included had the project been transacted through the Service, together with interest at the lesser of 1.5% per month or the highest rate permitted by law from the date the project was installed, and Volnova's reasonable costs of collection, including attorneys' fees; (ii) on reasonable suspicion of a breach, you will provide the records reasonably necessary to confirm compliance; and (iii) Volnova may suspend your access to the Service, and may terminate it for a second breach or a refusal to pay amounts owed under this section. These amounts are the platform margin Volnova would have earned, not a penalty.

11. Intellectual property

The Service, including all software, technology, content we provide, and the Volnova name and marks, is owned by Sales Team Toolbox, LLC and its licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service during your subscription, subject to these Terms. You retain rights in your own brand and content. If you provide feedback or suggestions, you grant us a perpetual, royalty-free license to use them without restriction.

12. Confidentiality

Each party may receive non-public information of the other that is marked or reasonably understood to be confidential, including installer pricing and redline information, which the platform treats as confidential and does not disclose to competing organizations. The receiving party will use confidential information only to exercise its rights and perform its obligations under these Terms and will protect it with reasonable care, except where disclosure is required by law.

13. Third-party services

The Service may integrate with or rely on third-party services (such as payment, communications, and financing providers). Those services are governed by their own terms, and we are not responsible for them. Any financing is an agreement solely between the homeowner and the lender; Volnova is not a party to it and makes no representations about financing terms or approval.

14. Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, VOLNOVA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY OUTPUT (INCLUDING AI OUTPUT) WILL BE ACCURATE OR RELIABLE.

15. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VOLNOVA WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY. VOLNOVA'S TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

16. Indemnification

You will defend, indemnify, and hold harmless Volnova and its affiliates, officers, and employees from and against any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your Customer Data; (b) communications you initiate through the Service and the consents for them; (c) your projects, sales, installations, and agreements with homeowners, installers, or lenders; (d) your use of the Service; and (e) your violation of these Terms or applicable law.

17. Term, suspension, and termination

These Terms apply while you use the Service. We may suspend or terminate your access, in whole or in part, if you fail to pay when due, breach these Terms (including section 10.1), create risk or legal exposure, or if required by law. You may stop using the Service and cancel at any time as described above.

Suspending an organization also suspends the organizations and users under it. Where an organization under a suspended organization had no part in the breach, Volnova may move it to another organization so that it can keep using the Service.

On termination, your right to use the Service ends. We will make Customer Data available for export for a limited period (typically thirty (30) days) after termination, after which we may delete it, subject to legal retention requirements. Fees already accrued remain payable. Provisions that by their nature should survive — including fees owed, data licenses, disclaimers, limitations of liability, indemnities, confidentiality, and dispute terms — survive termination.

18. Governing law and disputes

These Terms are governed by the laws of the State of Wyoming, without regard to its conflict-of-laws rules. Except for claims that may be brought in small-claims court, the parties will first attempt to resolve any dispute informally by contacting legal@volnova.app. The exclusive venue for disputes will be the state or federal courts located in Wyoming, and you consent to their jurisdiction, unless a separate signed agreement between you and Volnova provides for arbitration or another venue.

TO THE EXTENT PERMITTED BY LAW, EACH PARTY WAIVES ANY RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS OR REPRESENTATIVE ACTION.

19. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will provide notice — for example, by posting the updated Terms here with a new date or by notifying you through the Service. Changes are effective when posted (or on the stated effective date). Where a change is material, we may require you to accept the updated Terms in the Service before you continue to use it; otherwise, your continued use of the Service after that means you accept the updated Terms.

20. General

These Terms, together with any order form, plan terms, or separately signed agreement, are the entire agreement between you and Volnova regarding the Service. If there is a conflict, a separately signed agreement with Volnova (such as a Volnova Account Agreement or Network Participant Agreement) or order form controls, then these Terms. We may assign these Terms in connection with a merger, acquisition, or sale of assets; you may not assign them without our consent. If any provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. Neither party is liable for delays or failures caused by events beyond its reasonable control. Notices to you may be provided through the Service or to your account email.

21. Contact us

Questions about these Terms? Contact us at legal@volnova.app, or by mail at Sales Team Toolbox, LLC (d/b/a Volnova), 75 E 3rd St. STE #7, Sheridan, WY 82801.