Terms of Service

1. Eligibility and accounts

You must be at least 18 years old and able to form a binding contract to use the Service. You agree to provide accurate information, to keep it current, and to safeguard your login credentials. You are responsible for all activity under your account and for your authorized users (owners, admins, and reps), including their compliance with these Terms. Notify us promptly of any unauthorized use.

2. The Service

Volnova provides a sales and operations platform for solar and home-improvement businesses that may include CRM and pipeline management, design and proposal tools, e-signature, AI voice/SMS/email assistants, white-label websites, an installer (EPC) network, and payment/payout facilitation. Features vary by plan and may be added, changed, or discontinued. We may update the Service and these Terms as described below.

3. Subscriptions, plans, and fees

Access to paid features requires a subscription. Current plans include:

• Own-brand (all-in): a white-label plan at $997/month, billed from the first month, for unlimited users and unlimited designs, unless otherwise stated at purchase. Subscriptions opened under a previously-offered introductory rate continue on the terms stated at purchase for the remainder of that introductory period.
• Install-only installer (EPC): free to join, subject to approval/vetting for network participation.
• House-brand dealer (Synergic): free to sell under the Synergic house brand as a sub-organization.

3.1 Billing terms

Paid subscriptions are billed in advance through our payment processor and renew automatically for successive periods until cancelled. Introductory pricing applies only for the stated period, after which standard pricing applies automatically. You authorize us to charge your payment method for all applicable fees, including taxes. Fees are non-refundable except where required by law. You may cancel at any time, effective at the end of the current billing period; cancellation stops future charges but does not refund amounts already paid. We may change pricing or plans with advance notice; changes apply at your next renewal.

3.2 Optional per-project charges (premium imagery)

Standard site imagery and 3D modeling are included in your subscription at no additional charge. Where higher-resolution or additional third-party imagery is available for a site, you may optionally purchase it for a single project at the price displayed in the platform before you confirm the purchase. Premium imagery is licensed from third-party providers and is subject to those providers' terms; it is sold per project, is charged when you confirm the purchase, and is non-refundable once delivered. Availability, resolution, and capture date vary by location and provider, and are not guaranteed for any given address.

4. Platform transaction fee (installed projects)

For deals transacted through the platform or the install network, a platform transaction fee of 5% applies, in addition to any subscription. The fee applies to projects transacted through the platform whether or not they are financed; it is not limited to financed deals.

When it is charged: the fee is earned as the project is INSTALLED, not at sale and not at funding. It is collected across the installation milestones, on the same release schedule the project's lender uses to pay the installing organization — by default 80% at the installation milestone and 20% at project completion. Where a project has no lender, or the lender has not set a schedule, that default schedule applies. The applicable schedule is shown in the platform.

What the fee is calculated on: the fee is 5% of the redline cost of installation before adders — that is, the installing organization's base price for the project — and is NOT a percentage of the gross sales price paid by the customer, of the financed amount, or of your margin. Adders and options priced separately from that base install cost are not included in the amount the fee is calculated on. In the typical flow, the installer keeps its quoted price (redline), and the overage — the dealer's margin plus the platform fee — is remitted through the platform, which then distributes the dealer and rep portions.

Who pays: the fee is charged to the selling organization that does not itself perform the installation. An organization that installs its own projects pays subscription only and no transaction fee on those projects. Where an installer sources or sub-contracts the installation of a project to another installer through the network, the transaction fee applies to that project. There is no separate per-watt referral fee, and installers pay nothing to receive projects from the network.

Fee cap: the fee is capped at $50,000 per project, applied at the same amount to every project regardless of system size. The cap limits the fee only where 5% of the redline install cost would exceed it; on typical residential systems the fee falls well below the cap and the full 5% applies. The cap applies to the project as a whole, not to each milestone instalment. The applicable rate, cap and schedule may be adjusted for your organization as stated in the platform.

The platform fee is a fee for use of the Service. Volnova is not a party to the installation, sale, or financing contract between you, your customers, installers, or lenders; is not a lender, broker, contractor, or installer; and does not provide financing. You are responsible for the accuracy of the deal, project, and payout information you enter.

5. Install network (marketplace)

The install network lets dealers connect with independent installation companies (EPCs). Each installer is an independent business and, where it performs work, the contractor/installer of record. Volnova only facilitates connections and related workflow.

Volnova does not perform installations and does not guarantee any installer's licensing, insurance, workmanship, timelines, pricing, or results. Listing, approval, or vetting of a participant is not an endorsement, guarantee, or warranty. Installer pricing (including redline and install-only rates) is set by the installer and passed through; participants set their own coverage and availability. You are responsible for your own agreements, licensing, permits, insurance, warranties, and compliance with law in connection with any project, and for satisfying yourself as to any counterparty before transacting.

6. Payments, payouts, and taxes

Payments and payouts are facilitated through our payment processor, Stripe, and are subject to the Stripe Connected Account Agreement and Stripe's terms, which you agree to as applicable. To receive payouts you must complete Stripe's onboarding and identity/verification (KYC) requirements and provide accurate payout details. Volnova is not a bank or money transmitter and merely facilitates the movement of funds between the relevant parties.

Holds, reserves, reversals, and chargebacks may apply as determined by the payment processor or by these Terms. You are solely responsible for your own tax obligations and reporting arising from your use of the Service, including any amounts you receive; tax forms (such as IRS Form 1099-K) may be issued by the payment processor where applicable.

7. Your data and privacy

As between you and Volnova, you own the data you and your users submit to the Service ("Customer Data"). You grant us a worldwide, non-exclusive license to host, process, transmit, display, and otherwise use Customer Data to provide, secure, and improve the Service, and to create aggregated and de-identified data that does not identify you or any individual.

You are responsible for your Customer Data and for having all rights, permissions, and consents necessary to provide it and to have it processed, including for any homeowner or consumer information. For personal information you provide, you are the controller and we are your processor/service provider; our processing is described in the Privacy Policy, and a Data Processing Addendum is available on request. Our handling of information is governed by the Privacy Policy at volnova.app/privacy.

8. Communications compliance (TCPA, A2P, CAN-SPAM, Do-Not-Call)

The Service provides tools to place calls and send texts and emails, but you are the sender and the party legally responsible for the communications you initiate through the Service. You must comply with all applicable laws and carrier requirements, including the Telephone Consumer Protection Act (TCPA), the Telemarketing Sales Rule, CAN-SPAM, and federal and state Do-Not-Call and consent rules, and applicable A2P 10DLC registration requirements.

You are responsible for obtaining and maintaining all legally required consents before contacting any person, honoring opt-outs (including STOP requests) and Do-Not-Call lists, and using accurate sender identification. We may provide compliance tools (such as opt-out handling and Do-Not-Call scrubbing), but we do not assume your legal obligations, and provision of these tools is not legal advice. You will indemnify Volnova for claims arising from communications you initiate through the Service, as set out below.

9. AI features

AI-assisted features generate outputs (such as transcripts, summaries, drafts, and design/proposal estimates) that may be inaccurate, incomplete, or unsuitable for a given purpose. AI outputs are provided "as is," are intended for human review before use, and are not professional, legal, financial, engineering, or tax advice. Design and proposal outputs are estimates only and are not guarantees of energy production, savings, cost, permitting, or code compliance. You are responsible for reviewing and verifying AI outputs before relying on or sharing them.

10. Acceptable use

You agree not to, and not to permit anyone to:

• Use the Service in violation of any law or third-party right, or to send unlawful, deceptive, harassing, or unsolicited communications.
• Upload data you lack the rights or consents to provide, or infringing, malicious, or harmful content.
• Attempt to circumvent fees, security, usage limits, or access controls, or probe, scan, or disrupt the Service.
• Reverse engineer, copy, or create derivative works of the Service, except as permitted by law, or resell or provide access to the Service except as expressly allowed by your plan (white-label use is permitted where your plan provides it).
• Use the Service to build a competing product, or misrepresent your identity or affiliation.

11. Intellectual property

The Service, including all software, technology, content we provide, and the Volnova name and marks, is owned by Volnova and its licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service during your subscription, subject to these Terms. You retain rights in your own brand and content. If you provide feedback or suggestions, you grant us a perpetual, royalty-free license to use them without restriction.

12. Confidentiality

Each party may receive non-public information of the other that is marked or reasonably understood to be confidential, including installer pricing and redline information, which the platform treats as confidential and does not disclose to competing organizations. The receiving party will use confidential information only to exercise its rights and perform its obligations under these Terms and will protect it with reasonable care, except where disclosure is required by law.

13. Third-party services

The Service may integrate with or rely on third-party services (such as payment, communications, and financing providers). Those services are governed by their own terms, and we are not responsible for them. Any financing is an agreement solely between the homeowner and the lender; Volnova is not a party to it and makes no representations about financing terms or approval.

14. Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, VOLNOVA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY OUTPUT (INCLUDING AI OUTPUT) WILL BE ACCURATE OR RELIABLE.

15. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VOLNOVA WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY. VOLNOVA'S TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

16. Indemnification

You will defend, indemnify, and hold harmless Volnova and its affiliates, officers, and employees from and against any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your Customer Data; (b) communications you initiate through the Service and the consents for them; (c) your projects, sales, installations, and agreements with homeowners, installers, or lenders; (d) your use of the Service; and (e) your violation of these Terms or applicable law.

17. Term, suspension, and termination

These Terms apply while you use the Service. We may suspend or terminate your access, in whole or in part, if you fail to pay when due, breach these Terms, create risk or legal exposure, or if required by law. You may stop using the Service and cancel at any time as described above.

On termination, your right to use the Service ends. We will make Customer Data available for export for a limited period (typically thirty (30) days) after termination, after which we may delete it, subject to legal retention requirements. Fees already accrued remain payable. Provisions that by their nature should survive — including fees owed, data licenses, disclaimers, limitations of liability, indemnities, confidentiality, and dispute terms — survive termination.

18. Governing law and disputes

These Terms are governed by the laws of the State of Wyoming, without regard to its conflict-of-laws rules. Except for claims that may be brought in small-claims court, the parties will first attempt to resolve any dispute informally by contacting legal@volnova.app. The exclusive venue for disputes will be the state or federal courts located in Wyoming, and you consent to their jurisdiction, unless a separate signed agreement between you and Volnova provides for arbitration or another venue.

TO THE EXTENT PERMITTED BY LAW, EACH PARTY WAIVES ANY RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS OR REPRESENTATIVE ACTION.

19. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will provide notice — for example, by posting the updated Terms here with a new date or by notifying you through the Service. Changes are effective when posted (or on the stated effective date). Your continued use of the Service after that means you accept the updated Terms.

20. General

These Terms, together with any order form, plan terms, or separately signed agreement, are the entire agreement between you and Volnova regarding the Service. If there is a conflict, a separately signed master agreement or order form controls, then these Terms. We may assign these Terms in connection with a merger, acquisition, or sale of assets; you may not assign them without our consent. If any provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. Neither party is liable for delays or failures caused by events beyond its reasonable control. Notices to you may be provided through the Service or to your account email.

21. Contact us

Questions about these Terms? Contact us at legal@volnova.app, or by mail at Volnova, c/o Sales Team Toolbox LLC, 75 E 3rd St. STE #7, Sheridan, WY 82801.